2025 Fair Housing Education Conference Education Schedule

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

The 'ENTRY Process' course is your comprehensive guide to tenant intake, providing essential knowledge from setting criteria and screening tenants to processing intake paperwork and verifying information. Gain the expertise you need to attract and select the right tenants. 

Learn the newest laws passed by the 2024 legislature and discuss what laws may be on the agenda at the next legislative session. Also discuss federal and local laws that are evolving and how they impact your operations. 

From leadership strategies and employee engagement initiatives to personalized recognition and career development pathways, this course provides essential tools for reducing turnover and building a committed, long-term workforce in the dynamic multi-family housing industry. Elevate your management skills and fortify your team with the keys to successful talent retention. 

Build a committed workforce with leadership strategies and engagement initiatives. Learn essential tactics for reducing turnover and fostering long-term talent retention.

Every Maintenance Supervisor needs to possess a tremendous amount of skills including technical skills, financial management, time management, customer service skills and maybe most importantly leadership skills. This session will give the audience a 5-step program for leading the maintenance team and creating a culture that builds commitment, agreement, passion and high standards. 

Explore the rental housing landscape in 'Rental Market Overview & Challenges.' Led by industry experts, this one-day course delves into current market trends, regulatory updates, and anticipated challenges for the upcoming year. Perfect for property managers and real estate professionals seeking strategic insights and networking opportunities. 

Video, Video, Video: As of this year, video now makes up over 80% of all internet traffic, with more people saying they want to learn about a product or service through video than any other means. Just because you have pre-recorded virtual tours doesn’t mean you’re maximizing your marketing strategy. Learn from Lisa the best possible ways to showcase your property through video (TikTok, Instagram, and more), as well as ways you may not even be utilizing. Additionally, Lisa cover important video enhancements that will make your videos more watchable, more sharable, and even more effective. Even if you think you know everything there is to know about video, this class is bound to teach you something new.  

INADVERTENT EQUAL HOUSING OPPORTUNITY DENIALS

Master Utah fair housing best practices with this course. Tailored for rental housing operators and property managers, this session equips you with insights into fair housing fundamentals and strategies to navigate potential pitfalls. Enhance your decision-making skills through interactive examples with a panel of industry professionals. 

This course is your go-to resource for managing tenants once they're in your unit. From conflict resolution to addressing maintenance requests, habitability issues, and contract enforcement, this course equips you with the skills to maintain smooth and successful day-to-day operations. 

Discover the nuances of Utah's eviction processes tailored for property managers and rental housing owners in this course taught by Jeremy Shorts, Esq. of Utah Eviction Law. Gain a concise understanding of the legal landscape, including key landlord-tenant dynamics and state-specific regulations. Equip yourself with the knowledge necessary to navigate eviction scenarios effectively and ethically within the unique context of Utah's rental housing environment. 

Elevate your onboarding game with "Ten Steps to Starting New Hires Off Strong." Designed for rental housing operators and property managers, this course provides concise strategies for effective recruitment, orientation, and training. Learn to foster a positive workplace culture and optimize team integration, ensuring a strong start for new hires in the dynamic rental housing industry. 

Explore the challenges and opportunities of short-term rentals in Utah with this specialized course. The "Short-Term Rentals" class delves into the unique landscape of short term / vacation rentals in Utah. Gain valuable insights into regulations, marketing strategies, and operational best practices to optimize your approach to short-term rentals and capitalize on the growing opportunities. 

Everyone is complaining about the lack of customer service in America, but no one seems to want to do anything about it.  Not anymore!  This session will discuss customer service ideas for the maintenance teams that will cause your competition to say, “that’s ridiculous” while your customers will say, “that’ amazing”. 

Gain valuable legal insights tailored for Utah Realtors in our "Utah Realtor Legal Panel" session. Join industry experts as they discuss key legal considerations .

Really great salespeople know that selling is truly an art form. During this session, Lisa examines the small, essential details that can take you from good to great in just 60 minutes! Whether you’re a Leasing Professional or an Industry Partner, you’ll leave with amazing new sales skills that will set you apart from the competition. The finest salespeople use empathy, persuasion, body language, and more to establish their credibility while gaining their customer’s trust. Lisa will cover those and more to take your closing to a higher level than ever before. No gimmicks – just skills and techniques to help you advance your career, make more money and be more successful. 

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

The 'EXIT Process' course is your indispensable guide for handling tenant departures with confidence. From managing notice periods and thorough checklists to understanding your responsibilities for deposit returns, this course ensures a seamless transition when tenants leave. 

Learn the newest laws passed by the 2024 legislature and discuss what laws may be on the agenda at the next legislative session. Also discuss federal and local laws that are evolving and how they impact your operations. 

This course is designed for property managers and regional managers overseeing maintenance and leasing agent teams in the rental housing industry. Through interactive workshops, real-life case studies, and targeted exercises, participants will master the art of leadership that goes beyond management. This transformative experience will empower leaders to inspire unwavering loyalty, cultivate a positive team culture, and effectively navigate the unique challenges of the rental housing sector, ultimately fostering high-performing and motivated teams. 

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

Turning apartments is hard and labor intensive and far too often the resident moves into an apartment with a list of missed or pending items and that creates a bad experience.  This session will teach the audience how to have a perfect turn every time.  From the front door and back nothing is missed!  Learn the art of the perfect 100 score apartment. 

Learn essential accounting practices tailored for property managers to maximize profitability. Master budgeting, financial reporting, and other best practices for effective financial management.

Looking outside your industry for fresh, innovative strategies is the best way to ensure continued growth and success for your organization, people, and properties. This session takes an in-depth look at atypical non-multifamily housing leaders (no Disney, Southwest, Starbucks or Nordstrom) in the areas of marketing, sales, leadership, diversity, customer loyalty, and more. This class dives into successful, original approaches, providing a blueprint for adapting these changes in your own company.  

Fair Housing can be a difficult maze to navigate, with expensive penalties for doing it wrong. Learn about the most pressing Fair Housing issues that are impacting Utah rental owners and managers. 

Discover how to build wealth through investment properties in this course. Explore strategies for leveraging real estate assets to generate passive income and achieve financial freedom.

Navigate common property management pitfalls with our course, equipping you with strategies to avoid potential challenges. Learn proactive techniques to ensure smooth operations and optimize success in property management.

Learn how to strengthen your business by understanding the crucial link between employee and customer retention in this insightful course. Gain actionable strategies to foster a positive work culture.

This course provides a thorough exploration of deposit management, property dispositions, and the evaluation of damages versus normal wear and tear. Participants will gain practical insights and industry best practices, to better navigate deposit dispositions. By course end, participants will be well-equipped to handle deposits, and fairly assess damages in the context of normal wear and tear.

Unlock personal and professional growth with "The Power of Gratitude" course. Explore the transformative impact of gratitude on relationships, productivity, and overall well-being, and learn practical strategies for incorporating gratitude into your daily life. 

Takes a look at successful strategies in marketing, sales, customer service and more and teaches you how to apply them to your property and/or company.